The Social Care Service intervenes in the social difficulties presented by people with kidney disease and their families. Through the intervention of social workers and socio-health care techniques, a beneficial and effective reception is provided and a response is given to socio-economic and socio-health issues that affect people with kidney disease and that make their adaptation and autonomy difficult.

Social workers evaluate the socio-family situation and intervene to improve it, providing information and advice on social issues, helping in the processing and management of social resources, promoting personal and family resources, and providing tools for the empowerment of the person and of the family unit.

Some of the most frequent tasks and procedures carried out by social workers within the social care service are:

• • Guidance, information and advice on public and private social resources.
  • Help in processing financial and material benefits.
  • Information and processing of the disability certificate.
  • Information and support in the management of Permanent Disability.
  • Processing of aid to compensate expenses from the Department of Health for travel resulting from the transplant, from the moment the protocol to enter the list begins as well as in subsequent control and follow-up visits.
  • Processing of expenses compensation aid from the Department of Health for Home Hemodialysis treatment.
  • Referral, after study, to the legal assistance service.
  • Study of the need and inclusion in our emergency financial aid bag.
  • Management of dialysis places in Spain and abroad.
  • Referral and coordination with other community resources.
  • Education for the health of the group through talks and training-information actions specific to the social area.

The social workers are also in charge of managing the entity’s projects and subsidies.

The social health care technique, such as expert patient, provides reception and initial care of people who come to ALCER Castalia for the first time. It is she who channels the first request, opening the personal file, referring the rest of the professionals of the Multidisciplinary Care team and providing basic information about different aspects of the disease and about the association’s services and programs.

The opening hours of the Social Care Service at our headquarters are from 9:30 a.m. to 2:00 p.m. Monday to Friday. We recommend making an appointment by calling 964 228 363, extension 1.

Noelia Córcoles and Olga Sánchez

Social Workers of ALCER Castalia

If you want to have a consultation in person/telematically with the social worker, you can ask through these means:

• Phone: 964 22 83 63 extension 1
• Email: social@alcercastalia.org
• In person: C/ Enmedio, 22 4º A in Castelló (in this case, please make an appointment through the previous methods)

We offer social care in person and also by telephone. However, if the situation requires it and in specific cases, advice and social assessment can be offered in dialysis centers and in the homes themselves.